Ricardo Milani

Hostel & hospitality consulting

More revenue, without losing the guest's experience.

In-person consulting for hostels that want to grow revenue, cut unnecessary costs, and build a hospitality culture that holds up — day after day.

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Before I sell you anything, I need you to see what's really happening in your operation.

Scroll through your guest's journey — point by point, where the experience (and your revenue) is leaking.

01 · The false comfort

It looks like everything's working.

The operation runs, the beds fill up more or less, and you've gotten used to it. That's exactly where the danger hides.

Ratings that go up — and stay up.

A high rating isn't the destination. It's the path to charging more per bed, longer stays, and word of mouth that sells for you.

Destination Hostel Ericeira

2 months

7.70.0

Ô De Casa Hostel

18 months

8.20.0

Destination Hostel Lisbon

4 months

9.40.0

Quo Hostel

2 months

8.70

Hostel da Vila

ongoing

9.60

In Ericeira, after the changes, we became the best-selling hostel on Hostelworld in the city.

I live the operation from the inside.

As a guest and as part of the team. Mystery guest, diagnosis of the real bottlenecks, implementation with the team — and a culture that stays after I leave.

11

years in hostels

40+

hostels as a guest

5+

award-winning hostels

01Silent audit (mystery guest)
02Diagnosis of the bottlenecks
03Implementation with the team
04Culture and consistency

In-person formats

1 week — diagnosis
2 weeks — diagnosis + implementation
1 month — full immersion

Where is your hostel leaking revenue?

Answer a few questions and get an honest map of what's working, what's leaking, and whether I'm the right person to help — in about 3 minutes.